Much of leadership development and training is aimed at improving organizational effectiveness by creating changes at the behavioral level (that is to say, with management practices) and not with the underlying foundation of beliefs. There is no shortage of books, articles, and workshops that prescribe tools and techniques, such as how to effectively work in teams, empower the workforce, delight customers, coach and motivate employees, reengineer processes to achieve higher performance, create dynamic strategic plans, and so on. On the other hand, little attention is given to management theory and the beliefs that exist within organizations. Consequently, it is not unusual for management to constantly change practices in search of improvement, not understanding that underlying beliefs, which have not changed at all, may be the core issue.
My aim in writing When a Company Loses It’s Soul is threefold. First, I will explain what is going on in companies that have lost their way by describing the incorrect management practices, and the underlying incorrect beliefs, that are being used to get things done. The culture and structure in these companies can typically be described as command and control. Second, I will suggest different practices, based on different beliefs, that management teams could implement to significantly increase organizational effectiveness. Third, I will offer ways for individuals working in command-and-control companies to increase their and their team’s influence and well-being, even in spite of the limiting environment in which they find themselves.
From a spiritual viewpoint, enlightenment essentially means to know the truth about oneself. Acquiring this truth can be extremely difficult, because one’s sense of self is typically tangled in a history of perceptions, assumptions, beliefs, and emotions that over time may have created a somewhat false sense of self. Personal work in this area can do nothing but improve the effectiveness of any leader. For purposes of this book, an enlightened leader is one who strives to hold accurate beliefs and to use management practices that are consistent with those beliefs.